[6044] SMB Operations Coordinator

Start date: July 2026
Location: Northwood, UK
Clearance: NATO SECRET

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Minimum of A-levels (or equivalent), supplemented by relevant vocational qualification or professional experience in business administration, operational coordination, management support, or a related discipline.

• Relevant professional experience may be considered in lieu of formal qualifications.
• Minimum 3–5 years of relevant experience in administrative, coordination, or operational support roles within a structured environment.
• Proven experience coordinating day-to-day operations within a structured, fast-paced, and high-volume environment, including maintaining action trackers and ensuring proactive follow-up on tasks, deliverables, and deadlines.
• Proven experience supporting governance activities and leadership meetings, including agenda preparation, minutes, action logs, decision tracking, and coordination of briefing materials.
• Demonstrated ability to prepare structured reports, operational summaries, dashboards, and professional correspondence to support leadership visibility and operational awareness.
• Proven experience maintaining organised, traceable, and audit- ready documentation, including trackers, logs, and structured SharePoint repositories.
• Strong proficiency in Microsoft Excel, including advanced tracker management, data consolidation, and reporting activities.
• Proven experience structuring and maintaining SharePoint sites or similar collaboration platforms to support operational coordination, document control, workflow visibility, and information management.
• Proven ability to coordinate effectively across multiple stakeholders and functions, support coordination of competing priorities under tight timelines, and maintain visibility across activities within a matrix environment without assuming decision-making authority or supervisory responsibilities.

Desirable Qualifications and Experience

• Bachelor's degree (or equivalent) in Business Administration, Management, or a related field.
• Familiarity with service management principles and coordination of operational workflows within a structured environment.
• Experience supporting financial or procurement tracking activities (e.g. PR/PO monitoring, invoice tracking, or reporting support) within a coordination function.
• Relevant SharePoint certification or advanced SharePoint user experience.
• Experience supporting reporting activities, dashboards, or briefing materials for leadership visibility.
• Experience within an international, governmental, or defence environment is considered an advantage.